These Terms and Conditions outline the agreement between Act Chauffeurs and the user of Act Chauffeurs. By making a reservation or using the service, user agree to be bound by these Terms. Act Chauffeurs reserves the right to review and modify these Terms, with any changes taking effect immediately upon publication on the website.

Services:

Act Chauffeurs facilitates the arrangement of chauffeur and travel services between users and Chauffeured cars.

Reservations:

Users can make reservations through the Act Chauffeurs website, mobile app, email or by calling direct on the Mobile Number. Reservations made via the website must be made at least 4 hours prior to the pick-up time, and any reservations made within 4 hours may be rejected. Users need to provide their name, contact details, pick-up date and time, pickup and drop off locations, number of passengers, vehicle preference, and payment details. A reservation is confirmed only when all necessary details are provided and a credit card is provided to make the payment.

Payment:

Users can get a quote for the travel by either sending us a filled quotation form from the website or a price will be given after the details are provided in confirm booking form. Payments can be made by credit card (VISA and MasterCard) or electronic funds transfer. Full payment must be made 4 days prior to the pick-up date, or a Credit Card must be provided to keep on file untill the end of the booking. Credit Card transactions may incur an additional 4.4% surcharge. By proceeding with a booking, users authorize Act Chauffeurs to charge the provided credit card for all outstanding amounts related to the reservation including upfront provided cost for the booking, any tolls paid by the Chauffeur during the trip or any parking charges paid by the Chauffeur at the Airport or during the journey where driver had to park the vehicle and pay for the parking.

Wait Times:

Act Chauffeurs offer a Complementary Wait time of 10 Minutes at the Pickup. After Complementary Wait charges will be applicable as per minute waiting charge depending upon the Selected vehicle or Service. At Airport Complementary Wait time increases to 20 minutes for domestic Airport and 40 minutes for international Airport.

Waiting Time Charges will be as:
Economy Sedan $ 1.10 Per minute
Luxury Sedan $ 1.50 Per Minute
European Sedan $ 1.50 Per Minute
Prestige Sedan $ 2.00 Per Minute
European SUV $ 1.75 Per Minute
European Van $ 2.50 Per Minute
People Mover (Up to 10 Seats) $ 3.00 Per Minute

People Mover (Up to 13 Seats) $ 3.00 Per Minute
European People Mover(11 Seats) $ 4.00 Per Minute
Stretched Limousine $ 6.60 Per Minute

Deposit:

10 Percent Deposit is necessary to confirm the booking, unless we are are provided with a credit card to charge at the end of the Booking.

Cancellations:

Cancellations made within last 24 Hours will incur 100 percent of Booking fee as Cancellation Charge.
For Prestige Sedan and European Van any Bookings canceled within last 48 hours will incur 100 Percent Cancellation charge. All People Movers and Stretched Limousine bookings canceled within last 7 days will incur 100 percent of booking fee.
Before the given periods, cancellations will incur a 10 percent of booking fee.

Corporate Accounts:

Users can apply for a corporate customer account, subject to approval. Approved customers will receive an invoice for the reservation fee, which must be paid within 14 days. Cancellations made within 24 hours of the pick-up time or failure to attend the pick-up location will result in an invoice for the full amount.

Reservation Modifications:

Users can request modifications to their reservation by contacting Act Chauffeurs via email or through ACT Chauffeurs App. Modifications are subject to availability and may incur additional fees based on factors such as extra stops, time, and distance.

Vehicle Options:

Users can select their preferred vehicle at the time of reservation, but Act Chauffeurs reserves the right to substitute it with a similar vehicle.

Conditions of Reservation:

Users must ensure all passengers wear seat belts and comply with relevant legislation regarding child restraints. The accurate number of passengers should be provided during booking, and additional passengers exceeding the vehicles capacity are not permitted.

Prohibited Use:

Damaging or soiling the vehicles interior or exterior is strictly prohibited. Users and their party must not engage in unsafe, offensive, or damaging behavior. Placing body parts outside the vehicle while its moving is prohibited. Alcohol, smoking, and illicit substances are strictly prohibited during the reservation.

Lost Property:

Users are responsible for removing their belongings from the vehicle at the end of the reservation. Act Chauffeurs may hold lost items until a demand is made to obtain these, and if delivery is required, an appropriate fee will be charged. Act Chauffeurs is not liable for any loss or damage to personal belongings during the reservation.

Damaged Property:

Users will be liable to protect the Act Chauffeur’s Property all the time they are in or around the vehicle. Any Damage made to our vehicle or property by any of the person travelling during the trip will be charged back to the user (Person Making the Booking), or to the lead traveller. Any excess soiling (any vomits or other type of dirt) or damage to the vehicle will need to be fixed asap. Any charges incurred to clean the vehicle or fix the vehicle plus any loss in revenue due to the vehicle being off the road for cleaning or fixing will be charged back to the person who made that particular booking.

Privacy:

User information collected through the website and services is subject to Act Chauffeurs Privacy Policy.

General Disclaimer:

These Terms do not exclude any guarantees, warranties, representations, or conditions imposed by law. Act Chauffeurs is not liable for special, indirect, or consequential loss or damage, unless such lossor damage is reasonably foreseeable.